Contact Details
Email
support@trackmybuddy.be
How can we help?
Orders, shipping, returns, exchanges, setup & usage
Tip: Include your order number + short explanation. We’ll solve it faster.
TRACKMYBUDDY • Customer Support
Contact
Need help with your order, delivery, return, or collar setup? Drop us a message — we’ll get back to you as quickly as possible.
⚡ Fast replies
✅ Clear answers
🐾 For dogs & cats
Most Common Questions
- Order & delivery — tracking, delivery time, change address
- Returns & exchanges — policy, labels, processing
- Setup & usage — how it works, pairing, tips
- Payment — invoice, payment issues, confirmation
Fast, clear support — no hassle.
Quick Links
Didn’t find what you need? Use the form below — we’ll take care of it.
Quick Answers
Most asked questions — clear in seconds.
When will my order ship?
As soon as your order is processed, you’ll receive an email with a tracking link.
We ship as fast as possible. During busy periods it may take a little longer.
I entered the wrong address — what now?
Send us your order number and the correct address right away. If the package hasn’t shipped yet, we can usually still change it.
Do you help with setup or pairing?
Yes. Just tell us which model you have and where you’re stuck (iPhone/Android). We’ll guide you step by step.
Send us a message
We usually reply within 24 hours (Mon–Sat). Include your order number if you have one.
Essential Add-Ons
TrackMyBuddy™ SmartFeeder Pro Double Bowl Grey
TrackMyBuddy™ SmartFeeder Pro Double Bowl Grey
€54,95
Sale price
€54,95
Regular price
Smart Tracking Collars – Dogs
TrackMyBuddy™ Guardian Collar (Dog Edition) Midnigt Black
TrackMyBuddy™ Guardian Collar (Dog Edition) Midnigt Black
€24,95
Sale price
€24,95
Regular price
Smart Tracking Collars – Cats
TrackMyBuddy™ Guardian Collar (Cat Edition) Midnight Black
TrackMyBuddy™ Guardian Collar (Cat Edition) Midnight Black
€19,99
Sale price
€19,99
Regular price
